Fargo HDP5000 Error 97: Check Ribbon

When a Fargo HDP5000 is displaying an error message that says Error 97: Check Ribbon, this is called a “ribbon miscue”.  There are a number of troubleshooting steps you can attempt before resorting to sending the printer in for service:

1. If available, try a different ribbon in the printer.  If it works, then contact your dealer to have the ribbon replaced.
2. Plug the printer into a different wall socket or surge protector
3. Update the printer firmware and driver
4. Calibrate the ribbon sensor through the printer driver
5. Try a printer self test.  If this works, the problem is likely with your computer, driver, or badging software
6. Confirm that you have the correct MagTech power supply