Blog Archives

Changing the heat driver setting

In work with one of you support techs he suggested that we change the heat setting for the driver. I want to make sure I’m am looking at the correct setting – Under Advance we need to raise the “Monochrome … Continue reading

Posted in ID Printers | 1 Comment

HID Workbench software does not communicate with printer.

Using HID Workbench v3.2.0.19 and .NET Framework v4.5.1 in Windows 7 Enterprise SP1 64-bit. DTC4500 and DTC550 show as being offline. When going into the printer properties in Windows and selecting either Card > Toolbox or Card > Toolbox > … Continue reading

Posted in ID Printers | 5 Comments

evolis dualys 3 only uses 1/2 the roll of ribbon then says to replace

the Evolis Dualys 3 goes thru half of the YMCKOK ribbon (settings are correct) then says to replace the ribbon. it has done this with multiple rolls and will not accept the same roll again (just cycles thru the roll … Continue reading

Posted in ID Printers | 1 Comment

Fargo DTC4500 Firmware Upgrade

After upgrading firmware v1.9.0.3 to v2.0.0.18 on a Fargo DTC4500 printer, it fails to connect to the computer via USB. The WorkBench software version is 3.2.0.19 and the driver version is 10131. An image of a computer with an arrow … Continue reading

Posted in ID Printers | 2 Comments

warning wrong ribbon

When I replaced ribbon om my DTC4500 it now gives me the warning. No ribbon or wrong ribbon. I have cleaned it,callibrated it and tried to go to device options and change setting although it wouldnt let me click on … Continue reading

Posted in ID Printers | 2 Comments

errorIm002

when trying to open epidesigner it gives error failed to open database errorIm002

Posted in ID Printers | 1 Comment

HEAD LEFT ERROR

WHEN ARE TRYING TO PRINT THE BADGE IT IS SHOWING AS HEAD LIFT ERROR

Posted in ID Printers | 2 Comments

getting a card count from dualys 3

I am trying to get a total card count printout from the printer. How do i go about this?

Posted in ID Printers | 1 Comment

Evolis Primacy

Is there an option to specify wether to get the chip serial number in reverse or non-reverse order? We have two applications from different providers, and they are Reading the chip serial number with different byte ordering: Card #1: Provider#1 … Continue reading

Posted in ID Printers | 3 Comments

evolis primacy card chip serial number

Hi, I need to check the card chip serial number with the Evolis Premium Suit, but I'm not finding the command to do so…. Also I've downloaded the TestPCSC application, but it is not readiong the cards chip serial number … Continue reading

Posted in ID Printers | 1 Comment