evolis dualys 3 only uses 1/2 the roll of ribbon then says to replace

the Evolis Dualys 3 goes thru half of the YMCKOK ribbon (settings are correct) then says to replace the ribbon. it has done this with multiple rolls and will not accept the same roll again (just cycles thru the roll until the end of the roll). it gets cleaned when needed. how can it be fixed?

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One Response to evolis dualys 3 only uses 1/2 the roll of ribbon then says to replace

  1. The Badge Pro says:

    I suggest flashing the firmware and reinstalling the driver, verifying the ribbon setting is correct, then running a self adjustment. Also, verify that the correct power supply is being used. If the problem persists after those steps, the printer may need to go in for service.

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