Tag Archives: Evolis Primacy

Printer Warranty Update!

Find all of the current printer warranty information below.        

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Error 237 – Evolis Primacy

The attempt to encode or read the magnetic stripes on your card has failed. 1. Check your cards and their positioning Check whether your cards are correctly orientated in the feeder. Check your cards do indeed have a magnetic stripe. … Continue reading

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Evolis Primacy – Product Video

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Black Panel Adjustment – Evolis Primacy

If your Evolis Primacy printer is printing with the K panel of the ribbon in areas that are not text you will need to change black panel setting in the driver from “all black dots” to “only black text” Example … Continue reading

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How to clean the dust filter – Evolis Primacy

The dust filter is located above the print head fan. This filter can become fouled up over time and it is recommended to clean it once a year or every 10,000 cards depending on your working environment. Open the printer … Continue reading

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Manually Clean Platen Roller – Evolis Primacy

Take the following steps to manually clean the Evolis Primacy platen roller: Remove the ribbon Press the power button while holding a cleaning card on the printer’s platen roller as shown below

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Clean Print Head – Evolis Primacy

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Advanced Print Head Cleaning – Evolis Primacy

Please note that the print head is a delicate part of your printer. To avoid any damage to it: Disconnect the printer before cleaning the print head. Fully comply with the recommended cleaning cycles. Always avoid the print head to … Continue reading

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Card Handling – Evolis Primacy

Take the following steps if you would like your card to exit to the Primacy’s Reject Hopper: Open the Evolis Print Center Double Click on the Evolis Primacy Click on Printing Click on Feeder / Hopper Change the Card Exit … Continue reading

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Update Firmware – Evolis Primacy

Take the following steps to update your Evolis Primacy firmware: Download the latest firmware from Evolis’ website Make sure that there are no print jobs in the print que Open the Evolis Print Center Double Click on the Primacy Printer … Continue reading

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