Category Archives: Primacy

Graphical Test Card – Evolis Primacy

Take the following steps to print an Evolis Primacy Graphical Test Card: Open the Evolis Print Center and double click on the Evolis Primacy Click on System details Click on Testing Cards Click on the Graphical test card button

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Save to File – Evolis Primacy

The save to file may be requested by an Evolis Certified Technician in order to confirm printer settings, driver version, and firmware version. This will help in diagnosing any problems that the printer may be having. Here’s how to save … Continue reading

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Dual side printing with a Macintosh Driver – Evolis Primacy

Please go to menu Print -> Advanced Options -> Layout to modify the Two-Sided options. They should be modified both in the first driver options window and also on the presets window (shown on the second print screen). Also, you … Continue reading

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What commands are in a Self Adjustment -Evolis Primacy

If a self adjustment fails or times out, please run the individual commands listed below. Run them individually to see which one is failing.

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Update Evolis Primacy Firmware on a Mac

Download the latest firmware from Evolis’ website Click on the system preferences Open Print & Fax Select your Evolis Printer Choose Options and Supplies Click on Utility Click on Open Printer Utility Click on the upgrade tab, browse for the … Continue reading

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Wi-Fi Evolis Primacy Set Up

Please “Note” that only one PC can be connected to the printer at one time. Open the Evolis Print Center and click on Tools Click on the Network and/or Wi-Fi printer installation wizard Ensure that you have the Wi-Fi printer … Continue reading

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Ribbon Break – Evolis Primacy

Take these steps to resolve ribbon breaking issues: Run a self test Update the printer firmware and driver to the latest on the Evolis website Run a cleaning cycle Run a self adjustment Make offset adjustments by using commands Ensure … Continue reading

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How to Change the Print Head -Evolis Primacy

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Evolis Primacy Troubleshooting Guide

Evolis Primacy Troubleshooting guide

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How does an Evolis Primacy work?

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