Evolis must evaluate a print head to determine if there is physical damage or a mechanical failure. A Technical Test card must be printed and be shipped with the print head.
If you have exceeded the maximum number of inserted cards between two cleaning cycles, the print head warranty is voided. You can determine this by printing a Technical Test card.
Determining if you have met the required cleaning cycles:
Print a Technical Test Card
If the second number in the Cleaning Cycles H is greater than 500 for a Tattoo2, 1200 for a Pebble4 and Dualys 3, – or 1600 for a Kiosk and Quantum 2, or 1200 for a Zenius and Primacy, you have not met the required cleaning cycles and your print head warranty is voided.
Cleaning Cycles H:
Number of cleaning cycles / Maximum number of inserted cards between 2 cleaning cycles
With the last installed print head
Cleaning Cycles G:
Number of cleaning cycles / Maximum number of inserted cards between 2 cleaning cycles Since day 1
You can refer to the Evolis Warranty Conditions on their website