Print quality issues

Dirt and debris between the card and ribbon can cause a blockage of the dye sublimation process as seen below noted by the red arrows.

Steps to Resolve:

1. Try brand new clean cards

2. Clean or replace the cleaning roller or cleaning tape

Example of a dirty cleaning roller

3. Clean the print head

4. Use canned air to blow out the inside of the printer thoroughly

5. Do not open a package of cards until you are ready to use them and never use cards that are just lying around

6. Do not print the front side on a single sided printer and then print on the backside

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