Fargo DTC4500 Firmware Upgrade

After upgrading firmware v1.9.0.3 to v2.0.0.18 on a Fargo DTC4500 printer, it fails to connect to the computer via USB. The WorkBench software version is and the driver version is 10131. An image of a computer with an arrow pointing to the printer appears on the LCD. Turned printer off and on and reconnected USB to different port. Tried another computer with the same issue. Tried upgrading the firmware again, but no luck. Anything else that can be done aside from submitting an RMA?

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2 Responses to Fargo DTC4500 Firmware Upgrade

  1. The Badge Pro says:

    We have never seen that issue before. Can you email us a picture of the LCD screen that shows the arrow pointing to the printer? We can forward it off to Fargo for their input.

  2. Shad McGhee says:

    This turned out to be a problem with the printer being stuck in firmware upgrade mode and required repair by the manufacturer.

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