HID Workbench software does not communicate with printer.

Using HID Workbench v3.2.0.19 and .NET Framework v4.5.1 in Windows 7 Enterprise SP1 64-bit. DTC4500 and DTC550 show as being offline. When going into the printer properties in Windows and selecting either Card > Toolbox or Card > Toolbox > Advanced Settings, the following message is received: "Attention! Unable to read settings from the printer." Have re-installed Workbench software, .NET Framework, and tried multiple USB ports. HID tech support says this is a local rights issue, but I have admin rights. Can anything alse be done?

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5 Responses to HID Workbench software does not communicate with printer.

  1. The Badge Pro says:

    Have you re-installed the printer drivers as well?

    Was all software installation performed as a full administrator?

    Are the printers plugged directly into the PC (no USB hubs or extension cables)?

  2. Shad McGhee says:

    Yes, yes, and yes.

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