Resolving Ribbon Breaking on an Evolis Pebble/Dualys

There are two ways a ribbon can break. It can either be a straight cut or a jagged tear.

If the ribbon break is a straight cut:

1. Run a self test from the printer to eliminate the PC/software from the equation

2. Thoroughly Clean the rollers with a 99% Isopropyl cleaning card

3. Ensure that you are using the correct power supply (Switch Box brand)

4. Try a different ribbon and cards

5. Run a self adjustment

6. Make offset adjustments by using commands

7. Verify that the correct ribbon is set

If the ribbon break is a jagged tear:

  1. Run a self test from the printer to eliminate the PC/software from the equation
  2. Thoroughly Clean the rollers with a 99% Isopropyl cleaning card
  3. Ensure that you are using the correct power supply (Switch Box brand)
  4. Try a different ribbon and cards
  5. Verify that your print head kit # is set correctly
  6. Run a self adjustment
  7. Verify that the correct ribbon is set

 

This entry was posted in BadgePros, Dualys, Evolis, ID Printers, Pebble, Ribbon Break, Won't Print and tagged , , , , . Bookmark the permalink.

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