Ribbon Breaking – Evolis Kiosk

There are two ways a ribbon can break. It can either be a straight cut or a jagged tear.

If the ribbon break is a straight cut:

  1.  Run a self test from the printer to eliminate the PC/software from the equation
  2.  Thoroughly Clean the rollers with a 99% Isopropyl cleaning card
  3.  Ensure that you are using the correct power supply (Switch Box brand)
  4.  Try a different ribbon and cards
  5.  Run a self adjustment
  6.  Make offset adjustments by using commands
  7.  Verify that the correct ribbon is set

If the ribbon break is a jagged tear:

  1. Run a self test from the printer to eliminate the PC/software from the equation
  2. Thoroughly Clean the rollers with a 99% Isopropyl cleaning card
  3. Ensure that you are using the correct power supply (Switch Box brand)
  4. Try a different ribbon and cards
  5. Verify that your print head kit # is set correctly
  6. Run a self adjustment
  7. Verify that the correct ribbon is set
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