Ribbon Breaking – Evolis Kiosk

There are two ways a ribbon can break. It can either be a straight cut or a jagged tear.

If the ribbon break is a straight cut:

1.  Run a self test from the printer to eliminate the PC/software from the equation
2.  Thoroughly Clean the rollers with a 99% Isopropyl cleaning card
3.  Ensure that you are using the correct power supply (Switch Box brand)
4.  Try a different ribbon and cards
5.  Run a self adjustment
6.  Make offset adjustments by using commands
7.  Verify that the correct ribbon is set

If the ribbon break is a jagged tear:

1. Run a self test from the printer to eliminate the PC/software from the equation
2. Thoroughly Clean the rollers with a 99% Isopropyl cleaning card
3. Ensure that you are using the correct power supply (Switch Box brand)
4. Try a different ribbon and cards
5. Verify that your print head kit # is set correctly
6. Run a self adjustment
7. Verify that the correct ribbon is set