If you are having ribbon breaking, card jamming, or other issues, run a self test from the printer driver to determine if the issue is with the printer. If the printer fails on the self test, then there may be an issue with the printer. If the self test passes there is most likely a problem with your software, PC, or id software.
In Windows, click on Start, Matica, DCP, and then Run the Espresso Printer Manager
Once the Matica Printer Manger is open, Click on the maintenance tab
Click on the Graphic Button to print a test card