Update Evolis Primacy Firmware on a Mac

Download the latest firmware from Evolis’ website

Click on the system preferences

Open Print & Fax

Select your Evolis Printer

Choose Options and Supplies

Click on Utility

Click on Open Printer Utility

Click on the upgrade tab, browse for the firmware file. Firmware upgrade will proceed.



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2 Responses to Update Evolis Primacy Firmware on a Mac

  1. Stephanie says:

    Any idea how to get it to print 2-sided? The two sided option is greyed-out when I go to print.

    • Jake Burdick says:


      Does your printer have the dual sided upgrade installed?

      If you haven’t already, I would update the driver and firmware to the most recent versions, which can be found here: http://http://us.evolis.com/drivers-support/drivers-primacy-card-printer.

      I would also recommend testing the printer out on another computer, if possible. If you have the dual sided upgrade installed but are unable to select the dual sided option on multiple computers then the printer may need to be repaired.

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