Download the latest firmware from Evolis’ website
Click on the system preferences
Open Print & Fax
Select your Evolis Printer
Choose Options and Supplies
Click on Utility
Click on Open Printer Utility
Click on the upgrade tab, browse for the firmware file. Firmware upgrade will proceed.
Any idea how to get it to print 2-sided? The two sided option is greyed-out when I go to print.
Stephanie,
Does your printer have the dual sided upgrade installed?
If you haven’t already, I would update the driver and firmware to the most recent versions, which can be found here: http://http://us.evolis.com/drivers-support/drivers-primacy-card-printer.
I would also recommend testing the printer out on another computer, if possible. If you have the dual sided upgrade installed but are unable to select the dual sided option on multiple computers then the printer may need to be repaired.