Clean the printhead – Evolis Dualys2
Uninstalling cardPresso without losing the .card files
For uninstalling cardPresso without losing the .card files, please uncheck the checkbox like image below:
Regarding the upgrade issue please go to CP » cardPresso License and click Check for Upgrades.
After that close cardPresso and open it again.
Confirm that the upgrade was done in CP » About cardPresso.
How to load ribbons into a Magicard Rio 2E
Magicard TrustID Demonstration
“Ribbon Search Error” – IDP Smart 50
Check the ribbon balance using the left LED button on the front panel of the printer
Check the installed state of the ribbon into the ribbon cartridge
If the ribbon is broken, tape it back together and reinstall it
Clean the Color In/Out sensor with a cleaning swab as seen below
Update the printer driver and firmware to the latest on the IDP website